AXIA Station (axiastation.ca) is a Canada-based retailer of Asian products including Japanese and Korean beauty, snacks, beverages, and household goods. We currently ship within Canada only. We also operate physical stores in Ottawa, Montreal, and Toronto.
Shipping Destinations
- We ship to all Canadian provinces and territories.
- We do not ship outside of Canada at this time.
Order Processing Time
- Order processing and dispatch take up to 1-3 business days.
- Our team does not operate on weekends or statutory holidays.
Shipping Rates
Ontario and Quebec
- $9.95 flat rate on orders under $69.
- Free shipping thresholds by weight:
- Free over $69 (up to 2 kg)
- Free over $79 (up to 3 kg)
- Free over $89 (up to 4 kg)
- Free over $99 (up to 5 kg)
- Free over $129 (up to 10 kg)
- Overweight/oversize: Additional fees may apply and will be automatically calculated and displayed at checkout.
- Orders shipped to remote areas may also be subject to additional shipping fees.
Other Canadian Provinces and Territories
- Up to 30% shipping subsidy applied. Your discounted rate will be shown at checkout.
Transit Times
- Standard transit: typically 2–8 business days depending on destination.
- Remote and Northern areas may require additional time.
- Transit estimates begin after your order has been processed and handed to the carrier. Weather, carrier capacity, and holidays may cause delays.
Shipping Delays
- We strive to process your order within 1–3 business days. Once shipped, the carrier is responsible for pickup, transit, and final delivery.
- We are not responsible for unexpected carrier delays caused by external factors beyond our control.
Tracking
- A shipping confirmation email with tracking information will be sent once your order ships.
- Tracking updates can take up to 24 hours to appear after carrier pickup.
Failed Delivery
- We are not responsible for issues arising from unclaimed parcels or incorrect/incomplete order information provided prior to shipment. Any additional re-delivery or reshipment costs may be charged to the customer.
- Please verify your shipping address and order details carefully at checkout to ensure proper and timely delivery.
- If your package is redirected to a designated pickup location (e.g., a post office), you are responsible for collecting it. Unclaimed or refused packages will be returned to us. In such cases, a partial refund will be issued minus a 10% restocking fee and any original and return shipping/handling charges where applicable.
- We are not responsible for packages left at designated pickup locations.
Stolen or Missing Packages After Delivery
- If your tracking shows the package as delivered but you have not received it, please contact us at support@axiastation.ca within 7 days of the delivery date.
- We will open an investigation with the carrier. If the package cannot be located, we will reship your order or issue a refund — your choice.
- To reduce the risk of loss, we recommend shipping to a secure location and monitoring your tracking updates.
Damaged or Missing Items on Arrival
- Please report any damage within 48 hours of delivery and include photos of the outer packaging, shipping label, and affected item(s). Keep all packaging until the claim is resolved.
- For missing items, first check for partial shipments and your packing slip. If items are missing, contact us within 48 hours of delivery.
Local Delivery (Ottawa Area Only)
The following local delivery options are available to customers in the Ottawa area only.
Orders are typically delivered within 1–2 days.
|
Distance |
Delivery Fee |
Order Amount for Free Delivery (pre-tax) |
| 0 – 2.99 km | $9 | $95 |
| 3 – 7.99 km | $12 | $105 |
| 8 – 14.99 km | $14 | $115 |
| 15 – 24.99 km | $20 | $145 |
| 25 – 44.99 km | $26 | $165 |
Best Before Date Policy
Many imported snacks and beverages have shorter shelf lives than products commonly sold in Canada. We always make reasonable efforts to provide products with the longest available best-before dates.
Unless otherwise stated on the product page, we try our best to ship food and beverage products with more than 30 days remaining before their best-before date. This is our goal rather than a guarantee, and we cannot promise a specific best-before date.
A best-before date indicates the manufacturer's recommended period of optimal freshness and quality and is not the same as an expiration date.
If you require products with a longer remaining shelf life, please contact us before placing your order so we can check availability.
If you are dissatisfied with the remaining shelf life of an unopened product, please contact us within 7 days of delivery. Eligible items may be returned in their original, unopened packaging in accordance with our return policy. Unless the product was misrepresented, defective, or shipped in error, return shipping costs are the customer's responsibility. This does not affect any rights available under applicable consumer protection laws.